Security

Senior Management is accountable for security and ensure that security capabilities and competence exist in all levels of our business. We follow a collaborative approach to guarantee the confidentiality, availability, and integrity of your data.

Application Security

API Security

The Cloud CMS API consists of an HTTPS endpoint that uses OAuth 2.0 for authentication and SSL for channel encryption. Your company's data is always transmitted with encryption and strict authority checks with every call ensure that only principals with the correct access rights are able to retrieve, store or act upon data within Cloud CMS.

Authentication

Authentication is done using OAuth 2.0 over HTTPS. Authorization is role-based with policy documents to describe rights of users of assets classes. Policies are assigned to individuals, groups or teams to grant or revoke access rights to individual objects, classes of objects (types), folders, projects, data stores or even entire platforms at once. Authority assignments may be direct, indirect (inherited via user/group containment) or propagated (inherited from folder containment).

Versioning

Cloud CMS stands apart from just about every other content management product on the market in that it offers a Git-like changeset versioning model that captures all changes made by your editors or via the API. Nothing is ever lost. Every data operation is fully transactional -- every transaction payload is fully captured into its own changesets. Transactions span multiple documents and full "units of work" are written into the changeset history with every operation.

As a result, your business retains a very important capability of being able to roll back or restore to any moment in time. Cloud CMS captures and retains your information allowing you to backtrack or restore to a prior state of your data should it be required.

Single Sign On (SSO)

Cloud CMS works out-of-the-box with two popular Enterprise SSO standards -- SAML 2.0 and JWT. These standards make it easy to connect Cloud CMS with many commercial and open-source identity providers (IDP).

On-premise customers also have the option to plug in additional SSO customizations that may allow for tighter and more specific adaptation to a corporate security policy.

Multi-Factor Authentication (MFA)

Cloud CMS provides MFA (Multi-Factor Authentication) to make enhanced security available for your users.

When MFA is enabled, the login process to Cloud CMS requires that verification be provided by users via a second factor. This factor may be a mobile phone, an email or an app running on a user's external device.

Environments

In Cloud CMS, a Project is an isolated workspace in which your team can collaborate on the production and publication of content. Within each Project, you can:

  • Manage the lifecycle of content and move it through workflow for approval
  • Work on Release Branches and leverage Scheduled Publishing to automatically move content through QA, Staging and Production
  • Publish content with integrated Deployment to Amazon S3, FTP and remote Cloud CMS servers running anywhere in the world

Data hosting and storage

Cloud CMS services and data are hosted in Amazon Web Services (AWS) facilities located in Virginia, USA. Learn more about AWS security.

The data centers used for storing your content and allowing it to be delivered to your users are certified for compliance with the ISO 27001 standard. For further information see: https://aws.amazon.com/compliance/iso-certified/.

Data storage and encryption at rest

Your data is encrypted at rest in AWS S3 buckets, AWS DB instances and block devices used by AWS EC2 instances. Amazon KMS is used for safe and secure management of public and private keys used to write and read from storage.

AES256 is used for hybrid block encrypting when required and a digital hash is computed and written to the end of each file. The verification of which on read helps to ensure that assets were not manipulated between write and read.

This ensures the content is preserved and safe from prying eyes and manipulation.

Encryption in transit

Any exchange between the User's web browser and the server uses HTTPS TLSv1.2 or TLSv1.1.

Backups

All data stored within Cloud CMS is backed up continuously.

EBS volumes are backed up via Amazon EC2 snapshots with redundant storage across multiple data centers world-wide. In addition to the EBS volumes themselves being encrypted at rest, the snapshots are also encrypted (double encryption) using unique keys and ciphers.

Binary data is stream encrypted on write when storing into Amazon S3 buckets. These buckets are replicated in real-time (on write) so that your data are safely stored across data centers world-wide The S3 buckets are also encrypted at rest (double encryption) using unique keys and ciphers.

Customers can meet their additional backup requirements beyond what Cloud CMS provides by using Project Export functionality.

Policies, Availability, Operational

Security policies

Cloud CMS shares with its employees a set of security policies and guidelines, covering a range of topics, among which : strong password policy, physical security policies, best practices in cybersecurity, privacy and confidentiality rules and policy.

Security in SDLC (software development lifecycle)

Security is enforced throughout the whole release cycle. Quality assurance processes for each release involve code peer-reviews and verifying a list of security checks and/or tests to be successfully passed. Extensive non-regression testing is done and subject to approval before releasing into production.

Third-party suppliers

Cloud CMS maintains a list of its services and software suppliers. Cloud CMS performs a risk-analysis on third-party suppliers, reviews their security, and ensures they follow mandatory compliance laws and certifications (such as PCI compliance for payment providers, SOC2, ISO 27001 for business-critical services).

Business Continuity

Cloud CMS addresses high availability, failure resilience and business continuity through a range of principles and processes to minimize operational disruption of services.

Cloud CMS utilizes database replication architectures to ensure redundancy and uptime. Encrypted backups are made frequently and stored both onsite at the data center and copied to a remote storage location. Each key service layer has redundant components, such as multiple servers that provide the same service and content, to ensure any failures do not impact the rest of the system. Data centers are also equipped with controls to enforce physical security and protection against environmental hazards

Cloud CMS implements and yearly tests runs for Disaster Recovery procedures to rapidly recover and restore both its infrastructure and content.

Uptime and SLAs

General availability status of the API and UI is available here using a third-party monitoring service.

Internal auditing

Cloud CMS's security team is responsible for ensuring that controls are designed and are operating effectively. This consists of auditing our processes to ensure they operate according to management's intentions.

Security training

Cloud CMS employees complete a Security and Awareness training on an annual basis.

PCI obligations

All payment instrument processing is outsourced to Braintree. Braintree is certified as a PCI Service Provider Level 1. More info: https://www.braintreepayments.com/features/data-security

Audit Logging

Cloud CMS has tooling and processes in place for monitoring account activity related to actions across the infrastructure.

Vulnerability scanning

Cloud CMS continuously performs vulnerability scanning using industry standards and tools.

Penetration tests

Penetration tests are performed on a yearly basis. A remediation plan is scheduled according to the criticality of the issues found, including additional tests for the resolved vulnerabilities.

System monitoring

System availability, performance and capacity are monitored to ensure that potential issues are detected, reported, logged, and resolved in a timely manner.

GDPR

Cloud CMS fulfils its obligations and maintains transparency about how it processes personal data.

Data Processing Addendum (DPA)

Cloud CMS is in the process of making the DPA available online, in the meantime, you can sign a DPA with us by reaching out to legal@cloudcms.com.

Data portability

Cloud CMS customers can export all content in their Cloud CMS tenant.

Personal data processed by Cloud CMS is limited to the name and email of business users that have access to a Cloud CMS repository.

Permanent data deletion

All customer content is permanently deleted when an account is deleted.

Incident Response Plan

We manage security incidents via a documented process, which includes notification of and cooperation with customers, data protection authorities, and law enforcement. Cloud CMS will notify affected customers without undue delay following incident detection, where we share a preliminary assessment of the incident and are open to cooperation. We follow article 33 of the GDPR when personal data is involved, and alert the supervisory authority regarding breach of personal data.